Terms and conditions

        Ekran ehf.  -  Klettagörðum 19  -  104 Reykjavík  -  Sími  530 8500  -  Vsk nr. 63620

Delivery time:

Distribution in Reykjavík:

Orders must be received by kl. 15:00 to be processed next working day.

If an order contains fresh produce, the order must be received by 12:00 to be processed next working day. All orders over 20. 000 ISK without VAT. are sent at the expense of Ekran. If an order does not exceed the minimum required, a service fee of ISK 7.000 will be added, whether the product is shipped or retrieved.

Distribution in Akureyri:

Orders must be received by kl. 13:00 to be delivered the same day . Orders must be received by kl. 15:00 to be processed next working day.

If an order contains fresh produce, the order must be received by. 12:00 to be processed the next day. All orders over 20. 000 ISK without VAT. are sent at the expense of Ekran. If an order does not exceed the minimum required, a service fee of ISK 7.000 will be added, whether the product is shipped or retrieved.

Rural areas:

Ekran sends all products in the countryside with Flytjandi All orders over 40. 000 ISK without VAT. are sent at the expense of Ekran. Product will be delivered to Flytjandi. If an order does not reach the required minimum, the buyer pays for shipping. If an order does not exceed the minimum required, a service fee of ISK 7.000 will be added, whether the product is shipped or retrieved.

All orders must be received the day before departure.

Returns:

In case of return of a product (whichever is the reason), the buyer shall submit comments to the employees of Ekrunnar within 48 hours of receipt of the product.

Faulty or improperly processed goods outside the capital area and Akureyri shall be returned by Flytjandi. Credit account is made when the goods arrive at the house.

If a product has been damaged in handling third-party personnel (eg. Flytjandi) or there is a discrepancy between the number of delivered goods and the product document, the recipient product must comment to the carrier on product delivery.

Retrieved orders:
About retrieved orders in warehouses applies the same terms and conditions as other product deliveries, ie. orders must be placed before 12:00 if there are fresh goods, otherwise before 15:00 on the day before for a retrieved order. Minimum order is 20.000 kr. without VAT. If an order does not cover that amount, a service fee of ISK 7.000 kr. without VAT. will be added. If a customer needs a product sooner, you can order before 10:00 on the day of delivery and a service fee of ISK 7.000 will be added.

Delivery of fresh goods will take place on weekdays during the period between kl. 7:00 - 16:00. Product delivery at the customer's address generally does not occur on weekends and on statutory holidays.

If a client is in default, payment of outstanding accounts must be received by kl. 11:00 on the day of the specified delivery date for Ekran to deliver customer products.

Business account

If an alternative payment method has been agreed, but withholding or payment by credit card, Ekran sends an invoice for a sold item. The due date of the account depends on the terms of trade between Ekran and its business. Calculate penalty interest on bills paid after the due date in accordance with Act no. 38/2001 on interest and indexation. In default of accounts, the interest rate is calculated from the due date to the due date. Comments on issued accounts shall be submitted to the Finance Department within 10 days from the date of issue of the account. Should there be dispute about the amount of the account, the customer may only wait for payment of the amount of actual dispute.

A large part of Ekran's warehouse is processed and calculated by weight. Ekran is left to handle the closest to the customer's weight. The final account is always based on the final item of the product at checkout.

350 kr. Payment fee applies to all payment invoices.

Security Terms

In Ekran´s online store is accepted all credit cards. When payment is made, the transaction goes through Valitor's valid payment page, and Ekran receives no card information from customers. Cardholder information is not disclosed to third parties.

Law and venue

Icelandic law shall govern the terms of this Agreement, contracts and, where applicable, offers made by Ekran to its customers. Disputes regarding the execution of a contract shall be made by Ekran and the client, by agreement. If no agreement is reached, disputes shall be brought before the District Court of Reykjavík. Disputes may be referred to the arbitration tribunal if both parties so agree and shall act no. 53/1989 on contractual arbitration tribunals apply to arbitration proceedings.